Server Down (Full Version)

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THE BENDZ -> Server Down (9/6/2007 7:35:44 AM)

8:01 servers are down.Two of the bugs are being worked on.In game drop outs and Network timed out.Also they are looking into the 1.92 PS3 firmware update  problems.



MOMOwheeler -> RE: Server Down (9/6/2007 7:42:50 AM)

Neither of those bugs have been a big problem for me... I wish they would fix the stat-freeze first [:@]



FM6CT -> RE: Server Down (9/6/2007 7:59:55 AM)

Stat Whore [&:] [&:][sm=sign_saythat.gif][sm=1smilie_shockrun2.gif]



THE BENDZ -> RE: Server Down (9/6/2007 8:07:12 AM)

[sm=fighting_starfighter.gif][sm=fighting_flamthrower.gif][sm=fighting_J.gif]Up up and away.They are back up.



THE BENDZ -> RE: Server Down (9/7/2007 5:54:25 PM)

 
Everyone,

As you all know, we have been diligently working on the stats issue. It totally sucks that your stats aren't posting and we take it very, very seriously.

So...some of you may have already noticed that we are bringing the entire system down right now to deploy a server-side patch for out stats database in an attempt to resolve the errors when games post stats. We have performed very thorough internal testing but, as will be the case with any large online game, the ultimate test is to get a huge player base to smash the hell out of it.

I think it’s fair to say that if this update doesn't resolve the stats issue...you will all let us know! :-P

This update is rolling out RIGHT NOW...servers will be brought off-line, from 4:15pm PDT and will be down until 6:15pm PDT.

Many apologies for this incredibly late notice but we are absolutely committed to making sure you all have great service, and playing Warhawk this weekend with stats fixed has been our #1 priority!!!

I will post again once we have the system back up and running.

dylan-jobe



IIICASHIII -> RE: Server Down (9/7/2007 6:07:01 PM)

sweetttttttt



jumpputt -> RE: Server Down (9/7/2007 6:34:58 PM)

[8D]  Now, if I could only get into a ranked game, I could prove to the world how bad I suck[:(]



zbalata -> RE: Server Down (9/8/2007 9:11:02 AM)

Stats are working.  [:)]   k/d totals are finally going up. 



THE BENDZ -> RE: Server Down (9/14/2007 5:51:04 AM)

We are deploying another server-side update and system restart during a maintenance window of 5am to 7am PDT. on Friday. This is to further address stats related issues -- surprise, surprise! :-) I have read a lot of these posts (and on NeoGAF) and I want to let all of you know that, while the posts can get a bit acidic at times, the team and I *COMPLETELY* understand how &#*$@! bad it is to not be able to get your stats. Especially when it works fine for some people and not for others! Some of you asked in your posts "why didn't they see these issues during test or their Public BETA?" Good question and the answer is simple...our Public BETA didn't have 14K *simultaneous* players running more than 98,000 games in the first week! These problems are load issues that we encountered post launch. So...you should always remain skeptical...its the right position for a player/consumer to take. But please know that we are, and will continue to be, focused on supporting Warhawk! As always, I'll keep everyone updated as to new developments!  Dylan_Jobe   I hope this works this time.



THE BENDZ -> RE: Server Down (11/2/2007 7:28:36 AM)

Dylan - Jobe

Good Morning Everyone,

The v1.1 patch is being deployed and we have taken Warhawk offline for our maintenance window of 5am to 9am Pacific.

There were a couple hundred player servers running when we took the system offline so if you were one of those players, please be sure to exit back to the XMB and restart Warhawk to get the patch.

I'll post here if there are any issues with the roll-out.

BTW: McDonalds hashbrowns are damn tasty!



ER1CKSON -> RE: Server Down (11/2/2007 1:58:24 PM)

McDonalds hashbrowns are pretty good. 



THE BENDZ -> RE: Server Down (11/2/2007 2:38:33 PM)

Dylan - Jobe

Hey Everyone -- here's a quick update:

  • Our team in London has resolved the issue with European PSN players not being able to play after they download the patch. This fix is rolling out right now but does take some time. We should have final word of the deployment soon (less than an hour).
  • In order for the viral-rank-up fix to properly correct your rank, you will need to play in a ranked game, then quit or log-out and then restart Warhawk. This naturally occurs during a play session but if you are eager to see your correct rank RIGHT NOW, please perform those steps.
  • Some players have reported still seeing some "????" in the server list. What's happening is that, while you will all see FAR MORE pings displayed in v1.1, some players host games AND block ping packets in their network configuration. If a player is hosting a game and his router is setup to not allow ICMP "echo requests", then there's not much we can do.

I'll make another post as soon as the London team gives me the all-clear on the updated PSN v1.1 patch



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